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The Risk You Can’t Ignore

Understaffed, undertrained pharmacy teams can face real regulatory consequences. In February 2024, CVS agreed to a $1.5 million settlement with the Ohio Board of Pharmacy over allegations connected to understaffing at 22 stores, the largest settlement in the board’s history. As part of the agreement, CVS neither admitted nor denied the allegations. Patient safety and regulatory compliance start with how well your technicians are trained.

Source: Ohio Board of Pharmacy consent agreement

Download the Free Guide: Solving the Pharmacy Technician Shortage

Turnover isn’t just a hiring problem, it’s a training problem, and the data shows what actually fixes it. Our free guide walks through what’s driving the shortage, what unaddressed turnover is really costing pharmacies like yours, and the specific strategies, like structured onboarding and technician career ladders, that have cut turnover by more than 50% where they’ve been put into practice.

Source: Thames et al., American Journal of Health-System Pharmacy, 2024

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